Administrator and contact details of administrator and Data Protection Officer
Personal data is administered by STRAMA Sport i Turystyka Sp. z o.o. Strama-Chevallier Katarzyna with its registered office at ul. Balzera 19A in Zakopane (Poland). Contact with the administrator is possible via the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to the above-mentioned address of the administrator’s registered office. In all matters regarding protection of personal data, you may contact the Data Protection Officer designated by the administrator via the email address: This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing to the address of STRAMA Sport i Turystyka Sp. z o.o., ul. Balzera 19A, 34-500 Zakopane (Poland)
Personal data collected– on-line registration
While making an on-line registration, you provide us with:
- Your account’s login details, such as your username and email address.
In order to make a reservation, you provide us with:
- Your personal data, including your full name, home address, email address, phone number, and date of birth.
While making a reservation in our offices, by phone or on the Internet, we may collect the following data:
- full name
- phone number
- insurance data - date of birth
- payment details
While taking part in special offers and surveys on our services, we may collect:
- Personal data provided for contact purposes by email
- Your opinions and participation in customers’ surveys
Other persons’ personal data sharing
- We process other persons’ personal data provided to us as part of group reservation
- When sharing other persons’ personal data, you must be certain that they express consent to that, and that you are authorised to share their personal data. You should also make sure, if necessary, whether these persons are aware of our ways of processing their personal data.
Personal data processing
Personal data are processed in various ways described below.
Delivery and implementation of ordered products and services
Personal data processing is necessary for the purpose of managing your account or reservations, providing you with the access to products and services you would like to purchase, as well as providing you with the support for all services and possible reimbursement.
Managing and improving our products, services and daily operations
We may process personal data in order to respond to and manage interventions related to safety, accidents or other similar occurrences, as well as for medical and insurance purposes.
Images recorded by industrial cameras are used to provide security to every employee or client of our agencies, offices and other buildings, as well as to prevent, detect and prosecute crimes. We may also use these images to determine, enforce or defend our rights.
Establishing interactions with clients
Personal data processing is necessary for managing any special offers and contests in which you would like to participate, including those organised in cooperation with our suppliers and business partners. For instance, if you win a prize.
We may invite you to participate in our surveys.
We do not sell personal data to any third parties. Marketing communication
From time to time, we may send you some relevant offers and news about our products and services in many ways, including that by email. We shall do this only after getting your prior free consent to receive such marketing information.
While making a reservation or registration, you shall be asked whether you would like to receive any marketing information. You may change your mind at any time by contacting us via email address: This email address is being protected from spambots. You need JavaScript enabled to view it., by writing to us or clicking on the “unsubscribe” link provided in our marketing messages. Of course, the choice is yours, but if you decide that you do not want to receive marketing information from us, it will prevent you from receiving special offers or bargains that may be of interest to you.
However, you may still receive information from us regarding the services or products you have purchased. For example, such information may be sent to confirm reservations made by you or to provide you with important details about our products or services which you have purchased.
Sharing personal data with suppliers and business partners
In order to provide you with products or services you would like to have, we may share personal data with our suppliers responsible for travel preparations, including hotels and transportation companies.
We also cooperate with carefully selected suppliers who perform certain functions on our behalf. These are, for instance, companies that support us in the field of IT services, data storage and connection, marketing, market research, payment processing, as well as delivery of products and services.
We only provide a minimum range of personal data that allows our suppliers and business partners to provide services to you and us.
Sharing personal data with regulatory authorities
We may provide a necessary minimum range of personal data to other public authorities if this is required by law or is legally permitted.
Personal data sharing
This Privacy Policy applies to all services offered by STRAMA Sport i Turystyka Sp. z o.o. .
Personal data protection
We know how important it is to ensure the proper protection and management of your personal data. We apply appropriate security measures to protect your personal data against accidental loss and unauthorised access, processing, change, and disclosure.
You are responsible for your personal data security as well. For instance, if you receive or choose a password to access our certain services, you are responsible for keeping this password confidential.
We have undertaken appropriate security measures to ensure that personal data is adequately protected and treated in accordance with this Privacy Policy. These security measures include, but are not limited to, relevant contractual clauses, such as standard contractual clauses approved by the European Commission, as well as appropriate prevention measures.
Personal data archiving
We shall store your personal data as long as it is necessary for the purposes described in this Privacy Policy and/or to comply with legal and regulatory requirements. After this period, we shall safely delete your personal data. If, after this period, your personal data is needed for legitimate analytical, historical or other purposes, we shall take appropriate steps to anonymise them.
Information on cookie files and similar technologies
“Cookies” are small data files that help websites collect and store a variety of data from desktops, laptops or mobile devices. “Cookies” allow us to share important features and functional capabilities on our websites and in our mobile applications, and are used by us to improve the quality of customer service.
Links to other websites
Our websites and mobile applications may contain links to websites maintained by other organisations which have their own privacy policies. Before submitting any personal data
through the website belonging to another organisation, read the terms and conditions for protecting privacy, as we do not bear any responsibility for operations of other organisations’ websites.
Social media functions
Our websites and mobile applications may contain functions of such social media as Facebook, Twitter, Google+, and Pinterest which have their own privacy policies.
Before submitting any personal data through the website belonging to another organisation, read the terms and conditions for protecting privacy, as we do not bear any responsibility for these functions.
Personal data accessing and updating; complaints
You have the right to request a copy of your personal data which is held in our possession. You may request via email address This email address is being protected from spambots. You need JavaScript enabled to view it. for creating a copy of other data concerning you, which is held in our possession.
All information necessary to identify and locate your personal data should be provided.
We would like to make sure that your personal data held in our possession is accurate and up to date. We should be informed if any of your personal data possessed by us is incorrect.
You may also ask us to correct or delete your personal data, express your object to your personal data processing and, if it is technically feasible, request us to transfer your personal data provided to us to another organisation.
We shall update or delete your personal data, unless we have an obligation to keep it for business purposes or to comply with applicable law.
Please note that we may require you to verify your identity before taking any action regarding your request or complaint. We may also require you to provide further information to ensure us that you have the appropriate authority to submit an application or complaint on behalf of another person.
Privacy Policy changes
This Privacy Policy replaces all its previous versions. We may change the content of this Privacy Policy at any time, thus please check it regularly on our website for any updates. If changes are significant, we shall provide a clear notice on our website, including, if we consider it appropriate, electronic notifications of changes to the Privacy Policy.
Latest update: September 2021
